Frequently Asked Questions (FAQs)

Do I own the copyright to the logos?

Are all of your logos customized or do you use templates in any way?

How many designs do you create?

If I order the Gif Basic Package for $25.00, can I later upgrade my package to include a TIFF build and/or the DeLuxe Vector package?

How long does this process take from start to finish?

What if I do not like the design you create?

What kind of guarantee do you provide?

How do you deliver the final logos?

Do you create other types of graphics besides logos?

What kind of formats do you provide?

What are your vector files used for?

What are your bitmap files such as gif used for?

Do you keep your logos on file permanently?

If I lose my logo file, how can I obtain a replacement and is there any cost?

Almost all design firms charge much higher than you charge. Why do you charge so little and what is the difference?

Do you create busienss card and stationary designs?

Can I use the logo you create on t-shirts and other unusual items; what about large banners and signs?

Do you create logos for ebay Store owners?

Do I have to have a live website or have a domain name and extension (.com, .net, .cc, etc.) to have a logo done?

Do I own the copyright to the logos?
Yes. You own all rights to use the logo as you please except to include in a package or on a site to re-sell the basic design to others. You MAY use our services to create logos for your own clients but you cannot include that logo in a gallery on your site representing it as your own work.  
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Are all of your logos customized or do you use templates in any way?
All of our work is completely original, customized to your specifications. We DO NOT use templates or template software!  
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How many designs do you create?
We provide you with one logo design. If you decide you need further work we only charge $10.00 for Gif Package revisions and $15 & $20 respectively for Tiff and DeLuxe package revisions. Your DeLuxe package allows you one free color revision cycle. If you want more than one design initially so you may choose between two or more just mention it in the comments area and we will adjust your charge accordingly, manually. For your security we do not keep your credit card information in an online service bureau - we process all credit cards offline and in-house.

If you do not like the first design at all you can order another design with the following prices:
- $25.00 if you ordered the Gif Basic Package
- $35.00 if you ordered the TIFF Upgraded Package
- $35.00 if you ordered the GotVECTOR! DeLuxe Package
 
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If I order the Gif Basic Package for $25.00, can I later upgrade my package to include a TIFF build and/or the DeLuxe Vector package?
Certainly! Here is the price list for upgrading:
- From Base to GotTIFF! package - $45.00
(you will receive a Tif build at 300 dpi and roughly twice the size of your original logo, this can be up to eight inches wide and maybe larger when printing)
- - From Base to VECTOR files - $65.00
(you will receive two Vector file formats that can be sized to any dimension (EPS and Illustrator)
- From Base to GotVECTOR! DeLuxe package - $85.00
(you will receive a Tiff build (see above) and two Vector files that can be sized to any dimension (EPS and Illustrator)
- From GotTIFF! package to GotVECTOR! DeLuxe package - $50.00
(you will receive two Vector files that can be sized to any dimension (EPS and Illustrator)
 
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How long does this process take from start to finish?
The logo design process from start to finish takes approximately 4-5 days. We perform revisions if needed within 12-24 hours and perform upgrade work in about the same time frame (12-24 hours). We offer 24 hour RUSH if needed on the initial order.  
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What if I do not like the design?
No problem. With our low prices you can afford to order another design concept, sometimes at a discounted price (see below) or you can let us know if you would like a revision and only be charged a marginal charge to cover our time. Because of our low cost and extensive galleries (showing our capabilities), we hope to make your experience a stress-free one. We have served over 20,000 (happy) clients!

If you do not like the first design at all you can order another design with the following prices:
- $25.00 if you ordered the Gif Basic Package
- $35.00 if you ordered the TIFF Upgraded Package
- $35.00 if you ordered the GotVECTOR! DeLuxe Package
 
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What kind of guarantee do you provide?
We do not provide a money-back guarantee because once we do the work we have lost that time and cannot recover it. Guarantees in the design business are a rarity and those that say they offer one usually make it very difficult to obtain! We do provide an extensive gallery to show you the kind of work we are capable of and we also cheerfully correct any mistakes for no charge (and quickly!).  
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How do you deliver the final logos?
We deliver them by email and/or by regular mail (on a CD via Priority Mail for $15.00 additional). Please just check off the option if you want us to burn and send you out a CD-ROM.  
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Do you create other types of graphics besides logos?
Yes, by request we can create any kind of graphic that you need including navigation buttons, complete headers for the top of your site's pages, animated ad banners and tile, static ad banners and tiles. Let us know what you need and we will give you a quote.  
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What kind of formats do you provide?
We provide your logos in the following formats depending on your package: Adobe Illustrator, EPS Vector, Super-sized 300 DPI TIFF, GIF, (JPG & PNG on request and for additional $7.50 charge) & GRAYSCALE.  
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What are Vector files used for?
Vectors are exciting! They are essentially a text file that contains a 'description' of your logo in terms of geometric shapes and curves and lines. What is so exciting about that? This allows you to print and use the logo on any media you need and at any size and resolution and keep the same high quality look. This is the format your printer and sign maker will need. You can also use it for your own projects. Also, a Vector file can be used as a master to create any size Gif file (for web usage throughout your site).  
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What are bitmap files such as gif used for?
Bitmaps are necessary for web and monitor display. GIFs are the most common format used for your web logo but jpegs and PNG can also be used. We provide GIFs in a solid canvas and also a transparent canvas so the background color or pattern of the website can show through. If the background of your site is a dark color let us know and we will make the logo on the same color background as transparencies have a difficult time on dark/high contrasts  
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Do you keep your logos on file permanently?
Yes! Once we design your logos we promise to keep your files in storage for LIFE if you have chosen the GotBackUp service for an additional $5.00. This means that we always will have a back-up for you. If WE happen to lose our back-up we will re-create your logo for FREE.  
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If I lose my logo file, how can I obtain a replacement and is there any cost?
If you should ever lose or destroy your logo files in any way simply write to us at
support@gotlogos.com and we will RUSH you out your entire set by email for FREE within 12-24 hours if you purchased Got BackUp! service. If not there is a small $7.50. administrative fee. If we no longer have your logo on file and you did not purchase Got BackUp! we must charge for the new build.  back to top

There are no design firms who charge so little for a custom logo. Why does GotLogos charge so little, and what is the difference?
We try to keep the packages and the procedure tight so that both sides save time. When you do that you can save on cost. Most small and large business don't need 10 concepts and an order form that requires a PhD to fill out (and most people don't WANT that either!). So all the way around we provide the same high quality look at a much SMARTER price :) If you are Bill Gates or Carly Fiorina, then you don't care. I think most of us need to be able to have an economical solution for our business ideas and starts (and stops) until the rest of us reach that level. If you do need more than one concept our prices certainly afford that and still provide quite a bargain!  
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Do you create business card and stationary designs?
Not at this time...we hesitate to say that. We will soon provide that as a an optional service. Sooner than you might think! We are still putting together the method to do that in an economical way.  
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Can I use the logo you create on t-shirts and other unusual items; what about large banners and signs?
YES! You can create anything and have your brand emblazoned across it if you order the Vector package. The gif and tiff packages also have some limited offline printing capabilites.  
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Do you create logos for eBay Store Owners?
Yes, most certainly. We can create a logo for any type of web presence. If the logo needs to be a certain size or go into a certain area just tell us. If you don't want '.com' or other extension in the logo - just tell us! If you want a logo simply to surprise your spouse with a special greeting in a private area just tell us. There are no rules. We are here to serve you. Well one rule - we don't do explicit adult sites.  
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Do I have to have a live website or have a domain name and extension (.com, .net, .cc, etc.) to have a logo done?
NO! :) - see above. If you do not have a domain extension to input in the order form just put 'n/a' or anything you want and in the comments instruct us on what you want.  
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